Midwest Engineered Systems
Innovation Through Automation®
414.327.0000

Office / Direct Line

info@mwes.com

Get in Touch

Waukesha, WI

Where to Find Us

24/7 CUSTOMER SUPPORT

Service & Support

  1. Home
  2. Service & Support

Providing our customers with amazing

24/7 Customer Service & Support

Technical Support

Preventative Maintenance

replacement parts

Training Courses

Midwest Engineered Systems offers prompt service and support 24 hours a day, 7 days a week for all of our products. We also offer our highest quality support for systems developed by other automated production system integrators, regardless of industry.

MWES is a multi-vendor automation system integrator. Our deep automation knowledge extends across all the major automation vendors, so you can be sure that the system you have, is a system we have experience in. This means that you only need to contact MWES to service your entire system, rather than collect several vendor-specialized technicians.

We have extensive experience retrofitting and upgrading existing automation systems. These modernization updates can help most legacy systems see greater production throughput and quality. Modernization improvements allow an older production line to see a modern level of data reporting and control.

Additional Areas Where We Provide Support

  • Field service for most robot brands
  • On-site system integration
  • Productivity improvements
  • System retrofits and upgrades
  • Entire automation system audits
  • HMIs – standard and custom solutions
  • System modernization services

Contact us today to see how MWES can service, repair, update or expand your current manufacturing automation system – regardless of manufacturer – to get your production system up and running, in as little time as possible.

Building the future of manufacturing, together

Learn More

Giving our customers peace of mind with the

Support Services that We Offer

Technical Support

MWES offers 24/7 technical expertise to our customers in all disciplines of automation system processes.

Robot Servicing

We offer on-site service by our factory-trained robot technicians who can diagnose and repair your systems in the shortest time possible.

Preventative Maintenance

We offer services aimed at extending the life of your automation systems and preventing costly downtime.

Training Courses

With all our products, we can offer extensive automation system training to make sure your system continues to operate at a high level throughout its functional lifetime.

replacement parts

MWES will guarantee you obtain the proper quality parts at a reasonable price and timeframe.

Offline Programming

Our Offline Programming solutions provide adaptability, enhanced robotic capabilities, ease of use and prevent costly downtime.

Why work with us

A trusted partner in manufacturing

120+

Team Members
 

4,000+

Systems Built
 

100k+

Sq. Ft. Facility
 

12+

Years RIA Robot Experts

Reach out to us for any automation concerns

Service Request Form

    24/7 Customer Support

    If you need immediate assistance please contact us with these communication methods: 

    For Current MWES Automation Systems Customers

    When contacting us regarding system problems, please have the MWES project number. The project/serial number of this system is located on the main enclosure of the machine.

    When contacting us regarding robot problems, please have the robot model number, serial number, specific part number of known faulty robot part and the error/fault message that may appear on the robot teach pendant.

    We will provide preventative maintenance, service and parts for anyone’s equipment; whether it is an MWES machine or not.