Service & Support
Providing our customers with amazing
24/7 Customer Service & Support
Midwest Engineered Systems (MWES) is committed to providing exceptional service and support for all your automation needs. Our dedicated team of experts is available 24/7 to ensure your operations run smoothly and efficiently. We also offer our highest quality support for systems developed by other automated production system integrators, regardless of industry.
Comprehensive Service Offerings
MWES offers prompt service and support for all our products. Additionally, we provide high-quality support for systems developed by other automated system integrators, regardless of the industry. As a multi-vendor automation system integrator, our deep automation knowledge extends across all major automation vendors, ensuring that the system you have is a system we have experience in. This means you only need to contact MWES to service your entire operation.
Additional Areas Where We Provide Support
- Field service for most robot brands
- On-site system integration
- Productivity improvements
- System retrofits and upgrades
- Entire automation system audits
- HMIs – standard and custom solutions
- System modernization services
Contact us today
At MWES, we pride ourselves on providing our customers with 24/7 service and support. Reach out to us anytime to discuss how we can assist with your automation service and support needs.
Giving our customers peace of mind with the
Support Services that We Offer
Reach out to us for any automation concerns
Service Request Form
24/7 Customer Support
If you need immediate assistance please contact us with these communication methods:
For Current MWES Automation Systems Customers
When contacting us regarding system problems, please have the MWES project number. The project/serial number of this system is located on the main enclosure of the machine.
When contacting us regarding robot problems, please have the robot model number, serial number, specific part number of known faulty robot part and the error/fault message that may appear on the robot teach pendant.
We will provide preventative maintenance, service and parts for anyone’s equipment; whether it is an MWES machine or not.